Privacy Policy for FoxBet casino

OVERVIEW

As the data controller, we are legally bound by gambling regulations to process the personal data of players. This enables their participation in games and access to supplementary services. This Privacy Policy details the types of personal data we collect from players, the reasons for its collection, and how we use it.

For any inquiries concerning this Privacy Policy or the protection of your data, please contact our support team at Manager@betstore.io .

By creating a Player Account in FoxBet casino, you are affirming your agreement with this Privacy Policy. If you disagree with the terms of this Privacy Policy and choose not to provide the personal data we require, please refrain from using this website.

Note that this Privacy Policy serves as an agreement between you and the Company. We may update this Policy from time to time. Although we will attempt to inform you of any changes, we advise you to review this Privacy Policy frequently. Your ongoing use of the Website and its services signifies your acceptance of the Privacy Policy.

DATA COLLECTION DETAILS

The types of Personal Information we may request and process include but are not limited to:

• • Information you provide when completing registration process, as well as any additional information you submit to FoxBet casino, such as your name, date of birth, email address, and telephone number etc.;
• • Any correspondence with us through the Website, email, web chat, or other communication methods;
• • The complete history of your Player Account transactions, whether conducted through the Website or other communication channels;
• • Details of your website logins, including traffic data, GeoIP location data, browser/device specifics, data logs, activity logs, and other system-recorded traffic data;
• • Documents and proof that we may reasonably request for account verification, deposit or withdrawal processing, and anti-fraud checks (either initiated by us or as mandated by law), which may include copies of your passport, payment receipts, bank statements, etc.;
• • Participation in surveys or any other customer feedback initiatives we may conduct periodically.

USAGE OF YOUR DATA

We process the Personal Information we collect for the purpose of providing our services. Specifically, we use your information for:

• • Processing your betting and financial transactions, which includes the use of credit cards and online payment platforms;
• • Delivering the gaming and other related services you request from our casino;
• • Providing customer support, including help with account setup and management;
• • Carrying out the necessary identity and verification checks;
• • Sending information about our promotional offers to registered players, or marketing material from our selected business partners, associates, and affiliates if you have explicitly agreed to receive such communications;
• • Fulfilling legal duties, such as adhering to anti-money laundering (AML) regulations and countering the financing of terrorism (CFT);
• • Monitoring and investigating transactions to prevent fraud, terms violations, money laundering, and other illicit or irregular gaming activities;
• • Analyzing customer behavior through market research assessments (note that participation in surveys is voluntary, and you may opt-out at any time);
• • Conducting research and statistical analysis on aggregated data.

MARKETING COMMUNICATIONS

Provided that you haven't opted out of receiving marketing materials, we may utilize your Personal Information, including your email address and phone number, to send you marketing messages regarding products, services, and promotions. This can include details about offerings from our business partners, like casino game providers.

OPTING OUT OF MARKETING COMMUNICATIONS

Should you wish to discontinue receiving marketing and advertising materials, you have the option to opt-out via your Player Account settings or by reaching out to our customer support at Manager@betstore.io .

It's important to be aware that by accepting any prizes or winnings from us, you are giving your consent for us to use your name and/or nickname for advertising and promotional activities without any further compensation, unless such practices are forbidden by law.

COLLECTION OF PERSONAL INFORMATION

We will never collect any Personal Information about you without your explicit knowledge. Nonetheless, we may automatically gather certain data about you which you would have voluntarily provided through our services or in your interactions with us.

We are also legally permitted to receive certain Personal Information from online vendors and service providers, including companies specializing in fraud prevention. Moreover, we preserve the right to employ third-party service providers to offer technical support, process your online transactions, and provide gaming content.

Please be aware that we may have access to any information you provide to these vendors, service providers, and third-party e-commerce services. We assure you that any Personal Information acquired will be treated and protected as outlined in this Policy. We will only share information that you provide to third parties outside of the Company in a manner consistent with this Privacy Policy, and we will take the necessary precautions to ensure that our contracts with third-party service providers always safeguard your private information.

INFORMATION SHARING

Your provided information may be shared with other entities within our corporate group and our business partners. This includes our parent companies, their own parent companies, all their respective subsidiaries, and other entities we conduct business with under necessary agreements. Your data may be processed by our Company or another entity within our group, which may engage third-party services for data processing tasks.

Specific employees of our Company, namely the Data Protection Officer, Money Laundering Reporting Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers, and other selected staff members, will have access to your Personal Information for the purpose of performing their roles and offering support to you.

Our employees who access or are involved in processing player personal information have agreed to confidentiality obligations to protect the confidentiality of your information in accordance with relevant gaming, data protection, and privacy legislation.

By using the casino and engaging with us electronically, you consent to our (or our service providers or subcontractors) handling of your data in different countries. We are committed to ensuring that your information is securely managed and protected in line with this Privacy Policy.

DISCLOSURE OF DATA TO EXTERNAL PARTIES

We never engage in the selling or renting of your personal data to any third parties.

Your personal information may be shared if there is a legal requirement to do so, such as through law, regulation, or in response to a legal subpoena or warrant. Additionally, we may provide your personal information to regulatory or law enforcement authorities if we deem it necessary to uphold the legitimate interests of the Company, safeguard its customers, or protect the rights of a third party.

DISCLOSURE OF PERSONAL DATA TO EXTERNAL PARTIES

Personal data is disclosed to third parties only under the following circumstances:

• • When legally obligated to do so;
• • If it is necessary for FoxBet casino to share information with payment processors to facilitate transaction processing according to their privacy policies. Payment companies has its own privacy policy governing these transactions;
• • To fulfill our legal and regulatory responsibilities to the relevant licensing and regulatory authorities, as well as obligations under other applicable laws and to regulators in other jurisdictions;
• • When FoxBet casino deems disclosure essential to ensure the safety of us, the players, or others, to investigate fraud, or to comply with a government request;
• • If our marketing service providers need the data to perform their duties;
• • To any other third party when the player has given prior consent for this action.

We engage third-party data processors to handle a limited amount of personal data on our behalf. These service providers assist us, mainly in terms of hosting, operating websites, marketing, analytics, website improvement, and distributing email newsletters. We ensure that the transfer of Personal Data to these recipients adheres to the applicable Data Protection Legislation and that the same obligations placed on us by the Services Agreement are also imposed on the processor.

Furthermore, we may disclose personal data in the event that we engage in the acquisition of new businesses. In the instance of structural changes to FoxBet casino, such as a merger, being acquired by another company, or a partial acquisition, it is very likely that our customers' personal data will be part of the assets transferred. As stipulated in our Policy, we will notify our players through email before any such transition of personal data takes place.

It should also be noted that our content may include links to third-party websites for additional information. We do not assume responsibility for such external content, which may be governed by independent privacy policies and data processing disclosures.

DATA RETENTION POLICY

According to our Terms and Conditions, either you or the Company may choose to close your Player Account at any time. After the closure, your personal data will be kept on file for the duration mandated by law. This information will only be utilized if necessary by relevant authorities for inquiries into financial and tax records, fraud, money laundering, or investigations of other illicit activities.

Additionally, we may retain anonymized versions of your data to enhance our content and marketing efforts, provided no automated decision-making processes are used.

Please be aware that due to anti-money laundering laws we are required to retain personal data of players from registration and any data shared during the active period of a Player Account for a minimum of five years following the last player transaction or the closure of the account. Consequently, requests for data deletion before the end of this period cannot be fulfilled.

DATA SECURITY MEASURES

We recognize our obligation to collect and process your Personal Information for managing your Player Account under stringent legal standards for personal data protection.

Therefore, we commit to safeguarding your personal information and ensuring your privacy in line with the best business practices and relevant regulations. We are dedicated to providing secure services to players and will implement all necessary precautions to keep the data you provide to us secure.

It is your responsibility to maintain the confidentiality of your login details and ensure that they are not accessible to anyone else.

YOUR RIGHTS UNDER DATA PROTECTION LAW

Data protection legislation grants you as the data subject certain rights under specific conditions. Under the law, you have the right to:

1. • Request access to your personal data: You are entitled to request a copy of the personal data we hold about you, free of charge.
2. • Request correction of your personal data: If the personal data we hold about you is incomplete or incorrect, you have the right to have it rectified. However, we may require you to provide supporting evidence or documentation, such as identification or proof of address. Please note that there are circumstances under our legal obligations where your request for correction may be declined.
3. • Request erasure of your personal data: You can ask for your personal data to be deleted when there is no longer a legal ground for its processing or retention. It's important to remember that this right is not absolute, and we may not be able to comply with your request if we are required by law to retain the data, or if we need to retain the data to protect our legal interests in a dispute.

RIGHTS TO OBJECT AND RESTRICT DATA PROCESSING

You have the right to object to the processing of your personal data when we base such processing on our legitimate interests, or those of a third party, and you believe that this processing adversely affects your fundamental rights and freedoms. However, there may be circumstances where we can show that we have compelling legitimate reasons for processing your information that may take precedence over your rights and freedoms. Should you have objections to the processing of your personal data on the basis of our legitimate interests, you can express these concerns to our employe.

You also have the right to request a halt to the processing of your personal data under certain conditions. These include:

• • if you wish for us to verify the accuracy of the data;
• • if you believe our data use is unlawful but do not want us to erase it;
• • if you require us to maintain the data for the establishment, exercise, or defense of legal claims, even if we no longer need it; or
• • if you have objected to our data use but we are in the process of determining whether we have legitimate grounds which may override your own rights.

You have the right to request the transfer of your personal data, also known as data portability. This allows you to obtain certain information we process about you and transfer it to a different controller. This right is limited to data that we process automatically and is either based on your consent or the information we need to fulfill our contractual obligations to you.

You also have the right to retract your consent at any point if we are processing your data based on that consent. Opting out or withdrawing your consent will not impact the legality of the processing that was performed prior to your withdrawal. Revoking your consent means you no longer wish for us to process your data in that manner from that point forward, which may affect our ability to provide you with certain services, such as marketing initiatives. You can withdraw your consent at any time via the account profile settings on our website.

To exercise your rights as detailed previously, we may request certain information from you to confirm your identity. This is a precautionary step to ensure that personal data is not disclosed to anyone who may not be entitled to receive it.

We aim to address all valid requests within one month of receiving them. If your request is notably complex or if you have made several requests within a short timeframe, it may take us longer. Should there be any delays, we will inform you about the need for an extension of the time limit.

HOW TO REACH US

You are welcome to contact us regarding this Policy if you wish to:

• • Verify the accuracy of the personal information we hold about you;
• • Inquire about our handling of your personal information;
• • Opt-out of future use of your data for direct marketing purposes;
• • Amend or update any information you have provided to us (in such circumstances, you will need to provide any proof we may reasonably ask for to make the changes). Please be aware that it is unlawful to furnish us with false information about yourself, and it is your responsibility to ensure we are informed of your accurate and current information.

If you have any questions about this policy, you can contact with support team at Manager@betstore.io

COOKIE USAGE

When you visit our Website, our system automatically gathers information about your visit. This includes your browser type, IP address, and the website you came from. This collection may be done together with our platform providers and partners. From them, we might receive generalized demographic or usage data of our Website visitors. Without obtaining additional consent, we do not use the automatically collected information to personally identify you.

For the collection of the aforementioned information, we utilize cookies and similar tracking technologies. Cookies are small text files saved on your device when you visit our web pages. While some cookies are crucial for the operation of the Website, others enhance your experience and help us to provide better service. The types of cookies we use and their purposes are detailed below.

TYPES OF COOKIES UTILIZED

Essential cookies: These are instrumental for navigating and enabling the fundamental features of the websites, such as accessing the member areas of the Website.

Functional cookies: These facilitate the analysis of your website usage and preferences, like your session key, chosen language, or region. By saving these settings, we're able to customize your experience and provide enhanced personalization.

Advertising cookies: These are used to determine the effectiveness of our content marketing strategies. Provided by our partners, they track website visits and new player sign-ups stemming from advertising. We do not pass on your personal details (like name or email) to our affiliated partners, with the exception of site visit data acquired directly through these Advertising Cookies. Yet, this site visit data may be combined with other personal information amassed from different sources by the providers. Such external data processing is dictated by the privacy notices and policies of these third-party providers.

Moreover, we collaborate with various third-party service providers who install cookies on this Website to furnish the services they offer to us. These services include, but are not limited to, enhancing your user experience by monitoring your activity on the Website, and gauging the efficacy of the Website and our marketing endeavors.

Most web browsers accept cookies by default. Should you prefer to, you can block or delete some or all cookies, or remove cookies that have already been set, by adjusting your browser configurations. However, we advise against blocking or deleting your cookies as it may limit your ability to use our Website fully.